Question 1

Are RouterKart products brand new or refurbished?

Accepted Answer

RouterKart specializes exclusively in refurbished networking equipment, including routers, ONTs, optical tools, and related accessories. We do not sell brand-new products. Please check each product page for its specific condition and details.

Question 2

Are the networking products sold on RouterKart genuine?

Accepted Answer

RouterKart offers refurbished networking products and related accessories. For details about a product's brand, model, condition, and specifications, please refer to its individual product page or contact our support team before purchasing.

Question 3

Are refurbished products tested before dispatch?

Accepted Answer

RouterKart offers refurbished networking equipment. Please refer to the individual product listing for condition details and available product information. Contact our support team if you need clarification about a specific item's condition before placing an order.

Question 4

Do refurbished products come with a warranty?

Accepted Answer

Warranty coverage may vary by product. Please check the individual product description for applicable warranty details or contact our support team before placing your order.

Question 5

How can I verify if a router or ONT is compatible with my ISP?

Accepted Answer

Compatibility depends on your internet service provider and network requirements, such as GPON, EPON, XPON, or Ethernet. Review the technical specifications on the product page, or contact us on WhatsApp at +91 80739 19667 with your ISP and connection details before purchasing.

Question 6

What accessories are included with my product?

Accepted Answer

Included accessories, such as power adapters or patch cords, depend on the individual product. Please check the product description for the listed box contents. Contact our support team if you need confirmation about a specific accessory before ordering.

Question 7

What payment methods do you accept?

Accepted Answer

RouterKart supports payment methods available through its checkout, which may include UPI, debit cards, credit cards, net banking, and Cash on Delivery (COD) for eligible orders. The payment options available to you will be displayed during checkout.

Question 8

How does Cash on Delivery (COD) work?

Accepted Answer

Cash on Delivery is available on eligible orders. If you select COD at checkout, you must pay an advance amount before your order can be processed. The advance amount may vary depending on the order, and the applicable amount will be displayed during checkout. The remaining balance is payable upon delivery.

Question 9

How do I know my order is confirmed?

Accepted Answer

After your order is successfully placed, you will see an order confirmation with your Order ID. A confirmation email may also be sent to your registered email address. You can check your order status from the My Orders section of your account.

Question 10

Can I cancel my order after placing it?

Accepted Answer

Orders can be cancelled before dispatch by contacting customer support at admin@routerkart.in or through WhatsApp at +91 80739 19667. Once an order has been dispatched, cancellation may no longer be possible. Please contact support for guidance on the applicable return policy after delivery.

Question 11

Can I modify my shipping address after placing an order?

Accepted Answer

Address changes may be possible before your order is handed over to the shipping courier. Contact us as soon as possible through WhatsApp or email at admin@routerkart.in, and include your Order ID and corrected address.

Question 12

Do you offer free shipping?

Accepted Answer

RouterKart offers free standard delivery across India on orders of ₹499 and above. Orders below ₹499 may incur a delivery fee, which will be shown during checkout.

Question 13

How long does shipping and delivery take?

Accepted Answer

Standard delivery typically takes 3 to 7 working days, depending on your delivery pincode and location. Check your product page and dispatch confirmation for any available delivery estimates.

Question 14

How do I track my shipment?

Accepted Answer

After your order is dispatched, check your registered email and the My Orders section of your account for available shipment and tracking information.

Question 15

Do you ship internationally outside India?

Accepted Answer

RouterKart currently delivers to addresses within India and does not offer international shipping.

Question 16

What is your return policy?

Accepted Answer

RouterKart offers a 7-day return window on eligible products. Return requests must be initiated within 7 days of delivery. Eligible items must meet the conditions in our return policy, including requirements for original condition, packaging, accessories, and documentation.

Question 17

Which products or situations are not eligible for return?

Accepted Answer

Returns may be declined for products damaged due to misuse, physical impact, electrical surges, or improper installation, and for items returned without required original packaging, serial tags, or included accessories. Please review the full return policy for the applicable conditions.

Question 18

How do I initiate a return or replacement?

Accepted Answer

To request a return or report a product that arrived damaged or defective, contact admin@routerkart.in or WhatsApp +91 80739 19667 within 7 days of delivery. Include your Order ID and clear photos or videos showing the issue. Eligibility is subject to the applicable return and replacement policy.

Question 19

How long does it take to receive a refund?

Accepted Answer

After a returned item reaches our facility and passes inspection, eligible refunds are processed within 5 to 7 business days to the original payment method, subject to the applicable refund policy and payment provider processing.

Question 20

How can I contact RouterKart customer support?

Accepted Answer

You can contact RouterKart through WhatsApp at +91 80739 19667 or email admin@routerkart.in. Our typical response time is 24 to 48 business hours.

Question 21

Where is RouterKart located?

Accepted Answer

RouterKart's registered office is listed at #132, Ramanna Garden, New Mission Road, O T C Road, Chamaraj Pet, Bangalore South, Wilson Garden, Bangalore, Karnataka - 560027.

Question 22

How do I reset my account password?

Accepted Answer

Go to the Login page and select Forgot Password. Follow the instructions shown to reset your password using the account recovery method available on the website.

Frequently Asked Questions

Still have questions?

Frequently Asked Questions

Still have questions?